Support

Last updated 22 August 2026

Write to symeon.lampadarios@gmail.com and a person will answer. Tell us which iPhone and iOS version you are on, and what you expected to happen — it saves a round trip.

Common questions

A scan got the food wrong. Tap any item to correct its name or weight before you keep the meal; the totals recompute from your correction. If a food is consistently misread, send us the name and we will look at the reference data behind it.

Why doesn't my budget match another app? Metron computes your budget from your body data and activity level, then applies your chosen deficit. Different apps use different equations, so the numbers will differ. Consistency day to day matters more than agreement between apps.

Are my photos kept? No. A photo is used for one request and discarded — never stored, never used for training. See the privacy policy.

How do I cancel Metron Pro? Subscriptions bought in the app are managed in your Apple ID settings: open Settings on your iPhone, tap your name, then Subscriptions. Deleting the app does not cancel a subscription.

I paid but Pro isn't showing. Open Settings in Metron and tap Restore Purchases. If it still doesn't appear, write to us with the date of purchase and we will fix it.

How do I export or delete my data? Both are in Settings, and both work immediately without needing to contact us. Deletion erases your account and everything tied to it within 30 days.

Health and safety

Metron is a measurement tool, not a medical device, and it is not a treatment for any condition. If you are struggling with food or with your relationship to eating, please speak to a clinician. If you are in crisis, contact your local emergency number or a helpline in your country.